Showing posts with label indianization. Show all posts
Showing posts with label indianization. Show all posts

20.11.13

Branding and Packaging in the Dairy Category: India vis-à-vis International markets

The role of advertising for fast moving consumer categories ends after creating awareness for a product. In today’s cluttered media space where advertisers are constantly fighting for recall and top of mind awareness for their brands, whether the customer decides to buy a product of a certain brand or not, is more often than not decided on the aisles of the modern retail store or the local kirana store where she actually gets to see, touch and feel the product (packaging). And not at the time that she is exposed to the TV commercial or the press ad. Yet, packaging is still to get its due in the Indian scenario.The dairy category in India however has seen some interesting developments in recent times that are indicative of a new trend.

Branding in the dairy category in India

Over the years with the advent of modern retail, Indian brands have been focusing more than before on the packaging of their products so as to lure the fickle consumer.Dairy is one such category that has been seeing innovations in packaging. Amul and Nestle ruled the roost for a good many years. But with the arrival of other local, national, and international brands like Britannia, Mother Dairy, Go, Danone, Kraft, etc. the competition has stiffened. All brands are fighting for shelf and mind space. Blue and Yellow colours seem to be predominant in the category with most brands belonging to one or the other colour palette.  Internationally, the entire colour palette has been used for the dairy category. Primarily since dairy products there are available in a lot more formats, flavours and varieties than they are in India, the ingredient story is built on the pack very prominently. With the arrival of these newer formats in India, the pack graphic design scene will surely see changes here as well.

‘Go’ as a branding case study is interesting. When it came in with its new packaging, it immediately cut the clutter with its bold logotype and imagery in an otherwise sedate looking category. Interestingly, for its non-traditional dairy products like flavored yogurts and various cheese spreads among others, it went with the name ‘Go’ which is nothing but an extension of the mother brand ‘Gowardhan’. The brand architecture was designed smartly so that the new child brand gained from the equity of the mother brand but at the same time had a distinct identity of its own since it very clearly targeted a different consumer set than brand Gowardhan did.

19.11.13

Design Vacuum


 19th Nov 2013, The Financial Express - Brand Wagon

As you drive around any metro or even a small town in India, you see mushrooming buildings of steel and
glass framing an emerging skyline. These buildings are modern, cookie cutter boxes, with tons of glass and steel and are clones of any such edifices in the world—be it Dubai, London, Singapore or
New York.
Anyone who knows India knows of the dust and dirt on the streets. In that scenario, glass? The cleaning systems are rudimentary—and square feet after square feet of glass is difficult to keep clean.
The glass surfaces everywhere have begun to collect visible amounts of dust and dirt—and each building spends enormous resources on fighting this battle. And that is just the problem with some of the functional aspects.
The inspirations for architecture in India could have been many—from digging into the rich tapestry of architecture and design history of India, to the understanding of local materials that are both environment friendly and cost efficient, to an inquiry into Indian public spaces and the collective expressions in those. The starting points of inspiration are many.

India is a land of transposed design. Indeed, I believe this to be a theory true for most developing nations.
Progress means picking up designs from the developed nations of this world and super-imposing them on the developing nations—with little thought or attention to local contexts.
Why does this happen? Why has the power of design been consistently overlooked by developing nations in everything—from airports to large hydel dams, from consumer products to malls, from clothing to automobiles? There are no more than a handful of local insights or solutions.

In a country that is hot and humid— like India is, men’s collars turn black and grimy every day, detergents sell proverbial tons thanks to their ability to clean collars and yet in the shirt wearing history of modern India, there is no record of any innovation on the collar. It is not that this is a nation of people who lack the intellectual capital. Far from it. Nor a nation that does not show an entrepreneurial orientation to adopt
new ideas.


Again, far from it. Then why is design not part of the Indian consideration?
The answer lies in history. In 1657, an Elizabethan era of scientific inquiry, when the western world was inventing the pendulum clock and understanding the principles of probability—Aurangzeb, a particularly ruthless and regressive Mughal emperor was ascending the throne of India.
By 1757, when the spinning jenny was heralding the industrial revolution, changing the way people lived and worked and giving the first taste to capitalists of the profits to be enjoyed through industrial design, the seeds of belief in the power of design were sown. When the first cars and the Macadamization of roads were defining a new way of life, India fought and lost its first battle of independence, the Battle of Plassey, to the
East India Company, which quickly established the latter’s rule. The ammunition and ships they brought with them helped them establish a stronghold in the country. And the systematic plunder of India’s natural resources and the decimation of local enterprise began as even the most basic commodities such as salt and sugar began to be imported. This was also an era when imported fabrics from Manchester took over the local markets and local weavers and craftsmen began losing their livelihoods. This then, is the beginning of a super-imposition of external sensibilities and aesthetics on the local population. Local enterprise shriveled and toeing an imperialist line was mandatory for economic profit. The power of design was completely absent.
In another 100 years, by 1857, the zipper, the safety pin, the fax machine, fibre optics (yes, 1857!) and hydrogen fuel cells were all invented, while India fought and lost the second battle of independence—also called the Sepoy Mutiny depending on which side of the Himalayas you come from. It was importing everything finished and designed and was exporting everything raw and unprocessed. Every bit of value addition was done outside the country—and there was never an economic benefit of design that was demonstrated to the local population. Everything indigenous was slowly lost.

A decade after India gained independence, in 1957, India was trying tocatch up with the world. And it transposed development into India. The Indian Institute of Management, Ahmedabad— was modeled after Harvard Business School. The architect—Louis Kahn— designed what was perhaps his finest work, but with no integration of the Indian societal context in design. The management education in India needed to
understand the social context of sons inheriting family businesses and needed to enable them rather than
create managers for multinationals companies selling soaps and detergents and a well-segmented demographic. The Indian Institute of Technology was modeled after MIT, medical schools were set up and all indigenous forms of knowledge in medicine and sciences, to say nothing of the arts and crafts, were fading. The world had already tasted space travel, nuclear energy and computers and India was in a hurry to stay abreast with the world.


The same was true in case of large infrastructure projects such as hydel projects or big engineering projects. There was never a search or a debate about local micro solutions that maintained the local ecological balance and became a source of livelihood rather than uprooting the local population.
In this historically challenged world of transposed development, the Indian entrepreneur never learnt the fruits of design thinking and manifestation. The economic power of a new idea, service or product that met the local needs was generally not experienced. The luggage that needed to become a seat at the crowded railway station never got made.

This dependence on transposed thought extends to the word of branding as well. Not only is the product design cut and pasted outside the context, so is the brand, its positioning and its packaging.
Local studies in semiotics and mining of deep cultural insights to understand implications on design and brand creation is often not practiced in category after category.

When Amul decides to propagate the much vilified ghee, by saying one spoon a day is good for you or Cadbury identifies a place for chocolate as a mithai equivalent—the brands see a sudden explosion in the market place. It is my belief that a deep cultural connection is necessary for a successful
brand and product design to exploit the market potential to its fullest.

Alpana Parida is president of DY Works (erstwhile DMA Branding). The views expressed here are her own.



20.11.12

Phir Bhi Dil Hai Hindustani

The Financial Express - Tuesday, Nov 20, 2012

There are two different stores for organic food in the 2 km radius around my house in Mumbai. There are more sprouting in Chennai, Bangalore, Pune and more. From Vadodara to Vizag – there are murmurs of local entrepreneurs looking at organic foods as a business opportunity.

Really? Firstly, what is organic food? In India – there is no regulatory body such as the USDA that certifies food as organic. In absence of clear and widely known standards of organic food, there is little agreement on what is considered organic. More importantly, who cares?

For the Indian consumer, his/ her real worries are contaminated / sewage water used for irrigation, high level of pesticides used on the crop and perhaps genetically modified crops (ever since I read about porcine genes used for making fleshy potatoes—I am spooked!). The danger of bringing a foreign concept into India ‘as is’, is this: you can completely miss the real opportunity and can spend decades trying to educate a consumer rather than cater to their specific needs.

The so-called organic food industry would do well to call themselves ‘pesticide-free’ or ‘toxic-free’ rather than trying to force a nation to learn the meaning of organic.

For decades, the industry’s insistence on using the word ‘yoghurt’ instead of ‘curd’ or ‘dahi’ was mystifying. In the last few years, dairy brands have stumbled onto the incredible concept that consumers will be more responsive to the familiar!

But this learning does not seem to extend to the use of the word ‘pro-biotic’. What is it really? Every Indian knows that curd is good for digestion and curd rice is the easiest thing to digest – for babies to seniors. Would not a ‘super dahi’ or a ‘curd plus’ kind of nomenclature demystify this category?

Category after category—we see a rush to bring in foreign categories/ products/ brands to India—with barely a nod to local needs. But imported concepts do not translate into market successes and remain peripheral brands. To grow truly big— in a country such as ours—the answers need to be local. McDonald’s, Domino’s, Lays and others have all learnt the lessons of localisation with local flavours and cuisines becoming part of the local offering.

For others, the global dictates are so strong—that local opportunities are completely lost. For eons now, Harpic has been the overwhelming market leader in the toilet cleaner category. The closest challenger Domex is a distant second. It stays true to its global positioning of ‘germ kill’.

“Germs in the toilet” is not an Indian worry. Keeping it clean is. Preserving the increasingly upgraded bathroom’s pristine whiteness and caring for the marble and fancy ceramic fixtures is. Harpic is acid based. Domex contains bleach. One corrodes ceramic surfaces and ruins expensive fittings. The other maintains them continually. The word acid itself is full of negative connotations (think acid attacks and acid rain) and the other is a super cleaner. Nothing else. The opportunity for Domex to capitalise on its arch rival’s fundamental premise is enormous. Yet, it stands for ‘germ kill’ alone.

Thinking afresh is an imperative for Indian products. We were creating an Indian version of a pasta sauce for Mutti, one of Europe’s largest manufacturer of tomato products. While we ensured that the recipe was ‘Indian’ (higher sweet, salty and sour notes, greater spice levels)—we were assuming that the packaging format to be the same as it is globally—a glass jar. That is, till we conducted an ethnographic study of Indian kitchens and found that everything in jars—whether pickles, ghee or jam—came out by the spoon.

There was no behaviour whatsoever of a jar being overturned for a single use. Overturning a jar gave even the most affluent housewives a sense of over-use. To truly grow the pasta sauce market—we launched this product in pouches and market success validated the hypothesis.

Global products need to truly Indianise. Not just in terms of creating a local version of the same ads— but finding a deeper relevance for the Indian consumer in terms of positioning, naming and building in cultural cues that make the products relevant to India. The market size for “pesticide-free vegetables” is exponentially larger than “organic produce”.

The author is president, DY Works. She can be reached at alpana@dyworks.in