Understanding the health of your social media posts

If you have been using Social Media for business, then your company surely has a Facebook Page. Take a minute to mouse over the statistics of who saw your company posts. You will notice that Facebook classifies your viewers -
  1. Organic
  2. Viral
Understanding this statistic may help you figure out the health and virality of your company facebook page and your posts.
When your facebook post has been viewed by users directly of your company's feed or company page, then it is classified as an 'Organic View'. A large number of Organic views signify that there is healthy traffic on your company's page / feed i.e. People are actually exposed to your content. Having a low Organic viewership means that no one really cares about the content being posted on your facebook page.

When your post has been viewed indirectly via your company's fan's feed or page, then it is classified as a 'Viral View'. A large number of Viral views signify not only are your fans seeing your content, but they are passing it along to their friends and popularizing your content. Having low Viral viewership means that your content does not resonate among those who are your immediate fans i.e. not too many people outside your circle are talking about your content.

ORGANIC v/s VIRAL: Which is better?
Obviously both are important, however, to enjoy the real benefits of social  media, you should aim for higher viral views compared to organic views. Organic views signify the fruits of your online efforts to create action among existing fans. Viral views, on the other hand, signify that your fans are working hard to popularize your content. They may even be recruiting new fans on your behalf. Viral activity actually multiplies your own social media effort. Therefore, in my opinion, good marketers should aim for higher viral viewership.

More than one social media marketing site points out that talking about your company's products or services does not help virality. Your company's fans respond to emotion better. Here are a content buckets that score higher on virality -
  • Showcasing your company as a workplace where employees are shown in a candid and honest manner
  • Showing your product or services being used by end consumers
  • Humour (related to the product category or the product usage)
Our own experience attests this fact. One of the most viral posts from DY Works was not about our products or service, but a non-commercial creative project taken up by two of our designers.

Hope this helps you tweak the content on your company's facebook page and change the way you approach social media content.


Devatanu Banerjee
VP - Retail & New Media
DY Works


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